Q: Can I make additional requests?

A: If you have any special requests on the order, feel free to write them down on the note box during checkout.


Q: Do you accept payments other than by PayPal?

A: Besides PayPal, you can also pay your order by credit card.


Q: How long does it take to process, ship and receive a custom bedding order?

A: We need 7-10 business days to finish a custom item. The shipping time depends solely on the shipping method you select during checkout. Normally the standard shipping time is 9-12 days, express shipping time is 3-5 days. 

Please notice: Processing time and logistic speed will slow down during the Holiday season.


Q: Can I make any changes on the bedding or blanket?

A: If you need special size or color or name on bedding, please feel free to contact us, and we will make the changes, and send you proofs until you are satisfied with the item.


Q: Which countries does www.decor2house.com ship to?

A: Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands

*Please note: The recipient of an International shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.

These charges must be paid for by the recipient. decor2house.com has no control over these charges, nor can we predict what they might be.


Q: Do you allow refunds or cancellations for custom items? 

A: Due to the highly personalized nature of our custom-made products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen’s time, and therefore all sales are final.